A great opportunity has become available for an SME Commercial Account Handler to join a supportive and established team in Maidstone. This role is ideal for someone with existing commercial broking experience who is looking for a stable, client focused position with plenty of scope for development.

In this role you will handle a portfolio of SME clients and support the full lifecycle of client servicing. This includes managing renewals, MTAs, client queries and basic claims support, as well as ensuring all documentation is accurate and compliant. You will also work closely with insurers to negotiate competitive terms and maintain strong working relationships to support ongoing client retention.

You will be responsible for managing day to day client servicing, providing clear and confident communication to both clients and internal teams. You will build strong, trusted relationships with your SME clients and ensure that all work is carried out in line with FCA requirements and internal standards. You will negotiate with insurers across a range of commercial products and contribute to a positive team culture by sharing knowledge and supporting colleagues where needed.

To be considered for this position you will need previous experience in a commercial account handling role, ideally within the SME space. You should have a good understanding of commercial lines products and be comfortable working with systems such as Acturis or similar. Strong client service skills and a confident communication style are essential, along with a solid understanding of FCA requirements and Consumer Duty standards. Progression towards CII qualifications would be beneficial but is not essential.

This is a hybrid position that requires two office days each week as standard, with Monday being mandatory. Once training is complete this will increase to three days in the office. You must be able to commute to either the Maidstone office. The role is full time, Monday to Friday, and the start date is as soon as possible.

Candidates must also have full right to work in the UK.

Are you an experienced Commercial Account Handler looking for a role where your technical expertise truly matters? This is a client-facing position that requires confidence, precision, and the ability to manage a diverse portfolio of SME and mid-market accounts.

You’ll handle renewals, mid-term adjustments, endorsements, and cancellations, while negotiating directly with insurers to secure competitive terms. Solid experience across commercial lines property, casualty, motor, professional indemnity, or management liability is essential, along with familiarity with Acturis or similar systems.

Compliance is a priority, so you’ll need a strong understanding of FCA requirements, including Consumer Duty. The ideal candidate is highly organised, proactive, and capable of managing multiple priorities while supporting Account Executives with client meetings and documentation.

CII qualifications are desirable, but what matters most is technical competence, attention to detail, and the ability to deliver exceptional service from day one. If you’re collaborative, client-focused, and ready to make an impact, this could be the perfect opportunity for you. 

Personal Lines Broker

We have an opportunity for a very experienced personal lines broker to join an established broking team at an exciting time in the business.

Our client offers a unique service in the commercial insurance market and as part of this service they are looking to strengthen their personal lines proposition.

This role will see you managing a book of business that compliments the commercial insurance offering, working in a fast paced office so you need to be well organised, structured and reliable. You will essentially BE the personal lines department.

Acturis experience would be a must, a robust knowledge of all types of personal lines insurance and a confidence in managing your own workload.

This role is based in a very nice office in the centre of Manchester, 9:00 – 17:30, no weekends and a salary up to £35,000 for the right person.

Is this the opportunity that you have been waiting for?

This major name in the third party administration market has a brand new role available for an experienced Client Relationship Manager to lead on a portfolio of key clients across DB, DC and the de-risking client base.  The role involves working closely with clients and colleagues to ensure first class service delivery as well as contributing where possible to revenue enhancement and the delivery of new business opportunities.  The ideal candidate will be an experienced client manager from a leading TPA with a track record of delivery with medium to large schemes.

This major name in the third party administration market has a brand new role available for an experienced Client Relationship Manager to lead on a portfolio of key clients across DB, DC and the de-risking client base.  The role involves working closely with clients and colleagues to ensure first class service delivery as well as contributing where possible to revenue enhancement and the delivery of new business opportunities.  The ideal candidate will be an experienced client manager from a leading TPA with a track record of delivery with medium to large schemes.

A key appointment with a hugely successful and impressive operator in the pensions industry, taking responsibility for managing their third party administration contracts. Working closely with the head of operations you will be tasked with ensuring the smooth running of key relationships with third party pensions administration specialists and adherence to their agreed service levels and best practice guidelines. This will include monitoring and enhancing relationships and performance levels with TPA partners and acting as the conduit to clients and senior internal stakeholders.

The role would suit a Pensions Operations or Client Relationship Manager with an excellent understanding of the TPA world in the DB and de-risking space. Technically proficient, commercially astute and with strong operational and relationship management skills, it is a crucial hire for this fast expanding business and would suit a bright, forward thinking individual with a desire to add value in a very progressive environment.  A willingness to get involved in the day to day technical  issues as well as the leadership side will be crucial.

This leading management consultancy is looking to add to its specialist pensions practice which focuses change programmes and projects in the pensions administration field in particular.  Candidates will need client facing exposure, detailed understanding of pensions administration operations and process, the commercial acumen to develop relationships and revenues and the ability to handle a wide variety of projects and clients.  An outstanding and unusual opportunity in a part of the industry where changing direction and taking on something new is notoriously difficult to do.

This emerging consulting firm has an impressive scheme secretariat and governance practice which is growing and needs additional resource to support the team’s senior Directors.  They are looking for an experienced and reliable pensions professional to join the team.  The jobholder must have excellent experience as a scheme secretary and must be willing to diligently take on minute-taking and writing duties and should be able to demonstrate the requisite skillset and experience of this key discipline.

A chance to join a successful and fast expanding firm of trustees and consultants in their specialist Governance and Secretariat Services practice, working with an impressive portfolio of clients on both a retained and project basis. You will have a strong DB technical knowledge, ideally experience of dealing directly with clients and crucially experience as secretary to trustees.  You should combine technical and commercial acumen and be prepared to support senior Directors on complex cases as well as tackle client work single-handedly.

Seeking an individual who can hit the ground running on complex UK Bodily Injury Claims for this Specialist International Insurer.

You will be the main Bodily Injury claims specialist in the UK team.

UK Legal Qualifications are required, ideally you will be a UK qualified Solicitor.

You will need to be able to demonstrate experience handling large and complex UK Bodily Injury Claims.