Private Client Loss Adjuster

South East England,
Up to £65,000 DOE + Benefits

A rare opportunity for an experienced Loss Adjuster to join a specialist team handling high net worth and private client claims. You’ll be part of a business that values quality over quantity, with the backing of a private equity–supported group known for its professionalism, technical expertise, and consistent Excellent client audit ratings.
You’ll handle a diverse portfolio of high-value property losses, offering a discreet, empathetic and technically precise service from first instruction through to settlement. Each case will call on your investigative skills, policy knowledge, and ability to deliver outcomes that reflect both fairness and client care.
Working closely with clients, brokers, and insurers, you’ll ensure every claim is managed with the level of attention expected in the high net worth sector. You’ll have the autonomy to manage your own caseload while being supported by a team that prides itself on collaboration, trust, and doing things properly.

We’re looking for someone with:
• At least five years’ experience in property or loss adjusting
• Cert CILA (minimum) – Dip CILA or progression towards it preferred
• A solid understanding of both domestic and commercial property claims
• Strong communication, negotiation and client-handling skills
• A full UK driving licence

In return, you’ll receive a comprehensive package that includes:
• Salary up to £65,000 DOE
• Car allowance or company car
• Discretionary bonus and quarterly incentive scheme
• Private healthcare and contributory pension
• 25 days annual leave, increasing with service
• Birthday day off and enhanced family-friendly benefits
• Electric vehicle and cycle-to-work schemes
• Career development and progression opportunities

This is an opportunity with a major aviation company. The appointee will work closely with the Chief Insurance Officer and assist with the on-going management of the global insurance programme. More information is set out below.

JOB SUMMARY

Seeking a Senior Manager / Director to join its Group Insurance Services department.

This role plays a vital role within the Insurance department and is responsible for managing and mitigating risks arising from our leasing and corporate activities through the utilization of international insurance markets.

The successful candidate will need to manage and enforce the insurance provisions of lease and trading transactions, and monitor compliance through ongoing review of customer insurance, and where applicable, reinsurance certificates pertaining to the company’s leased aircraft, engines and helicopters.

ESSENTIAL FUNCTIONS OF THE JOB

Insurance Management  

• Work with cross functional teams which originate, negotiate and close on commercial transactions (aircraft leases, sales and financings) and with airlines and their brokers/insurers on a global basis. 

• Monitor and manage the insurance performance of airlines and other third parties in accordance with contractual requirements

• Monitor and manage insurance claims which relate to the company’s aircraft.

• Assist with the organisation’s insurance buying activities for aviation and non-aviation classes of insurance

• Development and maintenance of good working relationships with insurance counterparties (brokers, underwriters etc.)

• Ensure accurate recording and integrity of insurance related lease data on the department’s systems.

• Monitor and manage accuracy of insurance related systems data and document storage on an ongoing basis.

• Participate in various departmental projects and initiatives.

• Support the wider insurance team as required with various transactions, including deliveries, renewals, sales, and other transactions and projects.

JOB REQUIREMENTS, QUALIFICATIONS & COMPETENCIES

Educational/Experience

• Bachelor’s degree or relevant qualification
• Experience in the aviation industry or insurance industry is desirable

Technical/Functional

• Proficiency in Microsoft Excel.
• Excellent communication skills, both verbal and written.
• Ability to work as part of a team.

Key Competencies

• Detail-oriented, organized, and able to handle multiple priorities and deadlines simultaneously.
• Good attention to overall quality of the final product.
• Flexible and self-starting.
• Demonstrates proactive approach to addressing problems with proven problem-solving skills.
• Able to excel in high-stress situations.

This opening is a great opportunity for someone wanting to take a step up as a Senior Underwriter dealing with a varied caseload of policies across a particular sector.

As a Senior Underwriter, you will be working alongside a team of experienced professionals in this unique and rewarding role. You will be predominantly focusing on a combined product as well as other areas such as PI & D&O across a niche sector with premiums ranging from £5k up to £1million. This is a great opportunity for someone who really wants to deal with more complex renewal cases. There will also have the opportunity to visit brokers across the region so if you are looking for something client-facing then this may just be the role for you.

The team is well established and the organisation promotes within so there will be opportunities to further progress with your career as they take their next step in growth. You will be responsible for your own pen providing excellent service to key stakeholders/brokers handling renewals, mid-term adjustments and referrals.

In return, you will receive a competitive salary with a potential bonus of up to 25% as well as great benefits. You will also be supported in your insurance exams if you wish to do so. The position will be based at their Leeds, Birmingham or Manchester office which will offer hybrid working with 2 days from home.

To understand more about the position and the overall package, apply today or get in touch.

Email: Alexander.ballantine@ipsgroup.co.uk
Number: 0121 616 6096 / 07967 701036

This opening is a great opportunity for someone wanting to take a step up as a Senior Underwriter dealing with a varied caseload of policies across a particular sector.

As Senior Underwriter, you will be working alongside a team experienced professionals in this unique and rewarding role. You will be predominantly focusing on a combined product as well as other areas such as PI & D&O across a niche sector with premiums ranging from £5k up to £1million. This is a great opportunity for someone really wanting to deal with more complex renewal cases. There will be a desire to visit brokers across the region so if you are looking for something client facing then this may just be the role for you.

The team is well established and the organisation promotes within so there will be opportunities to further progress with your career as they take their next step in growth. You will be responsible for your own pen providing excellent service to key stakeholders/brokers handling renewals, mid-term adjustments and referrals.

In return you will receive a competitive salary with a potential bonus of up to 25% as well as great benefits. You will also be supported in your insurance exams if you wish to do. The position will be based at their Leeds, Birmingham or Manchester office which will offer hybrid working with 2 days from home.

To understand more about the position and the overall package, apply today or get in touch.

Email: Alexander.ballantine@ipsgroup.co.uk
Number: 0121 616 6096 / 07967 701036

Defendant Claims Handler – Post Litigation
Location: Bradford, Hybrid
Salary: Up to £45,000 + Bonus & Excellent Benefits

IPS Group is working with a respected legal firm seeking an experienced Defendant Claims Handler to join their established team in Bradford.

The Role/Team:

You will manage a varied caseload of Defendant EL/PL cases, mainly fast-track with some low-value matters. Responsibilities include handling files from instruction through to settlement, assessing liability as well as building a strong defence. You’ll be part of a team of 18 professionals, including 6 litigators and claims handlers who assist with pre-litigation work. You will have the chance to contribute to team success, get involved in projects, and support junior colleagues ensuring clients receive high-quality service.

Required Skills/Experience:

We are looking for a confident and experienced Defendant PI Litigator or Senior EL/PL Claims Handler with at least 5 years’ experience in an EL/PL claims role. Experience with retail claims is advantageous, along with the ability to hit the ground running in a busy, fast-paced team.
Candidates from either a legal or insurer background will be considered. Defendant-side experience is preferred, though those from a claimant background with strong technical knowledge and understanding of defendant processes are also encouraged to apply.

What’s in it for you:

You’ll receive a competitive salary, a bonus, and an excellent benefits package. The position is based at the firm’s central Bradford office with hybrid working (two days from home once up to speed). This is an excellent opportunity to join a well-regarded firm offering genuine career development and a friendly, professional environment.

To find out more, apply today or get in touch:

Email: Alexander.ballantine@ipsgroup.co.uk
Phone: 0161 416 6203 / 07967 701036

About the Organisation

Our client is a leading international insurance and reinsurance group specialising in complex and emerging markets. Operating across multiple continents, the organisation blends deep local insight with global expertise to deliver innovative, sustainable risk solutions. With a growing presence in major financial hubs, the business continues to invest heavily in digital transformation, operational excellence, and strategic partnerships.

Role Overview

The Head of Programmes & Enablement will lead enterprise-wide transformation and enablement initiatives, driving operational excellence across the organisation. This strategic role ensures that change programmes are delivered effectively—on time, within budget, and with high engagement across business functions.

As a senior leader within operations, you will shape and execute transformation across technology, process, and people. You will ensure alignment between programme delivery and strategic business priorities, fostering a culture of innovation, accountability, and continuous improvement.

Key Responsibilities

Change Strategy & Planning

• Design and implement a change and transformation framework aligned to the organisation’s goals and culture.
• Lead and oversee a portfolio of transformation programmes, including digital, operational, and core system initiatives.
• Collaborate with senior leaders to align programmes with strategic priorities.
• Conduct impact assessments, evaluate readiness, and identify key stakeholders for each initiative.
• Deliver measurable outcomes while minimising disruption to business operations.

Stakeholder Engagement

• Build and maintain strong, trust-based relationships across all levels of the organisation.
• Lead communication strategies to ensure successful adoption of change programmes.
• Facilitate workshops, briefings, and feedback sessions to drive alignment and engagement.
• Coach programme and business leads through change and transformation.
• Act as a trusted advisor to the executive team on risks, dependencies, and success metrics.

Execution & Delivery

• Partner with IT and project teams to ensure effective delivery of change initiatives—covering policy administration, claims systems, CRM platforms, and workflow tools.
• Monitor performance, identify risks, and adapt strategies to ensure delivery success.
• Define and track KPIs and success measures to evaluate adoption and benefits realisation.
• Ensure all change programmes adhere to relevant governance and regulatory requirements.

Continuous Improvement

• Identify and address barriers to change and adoption.
• Embed best practice in programme management and change delivery.
• Foster a culture of continuous learning and improvement.
• Refine methodologies and frameworks based on feedback and outcomes.

Skills & Experience

Essential

• Professional certification in project and/or change management (e.g. Prince2, PMP, Prosci, ACMP).
• Proven experience leading transformation and change within the insurance or financial services sector.
• Demonstrated success in digital transformation, operational change, or regulatory initiatives.
• Strong leadership and people management skills (across direct and matrix structures).
• In-depth understanding of the insurance value chain (underwriting, claims, policy admin, risk, actuarial, finance).
• Excellent stakeholder engagement, communication, and facilitation skills.
• Strong analytical and problem-solving abilities, with high attention to detail.
• Ability to manage multiple priorities and influence across senior levels.
• Proficiency with collaboration and project tools such as MS Teams, Jira, Confluence, and ServiceNow.

Desirable

• Familiarity with emerging markets.
• Additional language skills.

Commercial Claims Handler
Spalding, Hybrid Working
Circa £30k + Bonus & Benefits

Are you a multi-disciplined claims professional ready to take the next step in your career? We’re working with a forward-thinking insurance broker and, due to increased investment and expansion, they’re now looking for a Claims Handler to join their growing Spalding team. This is not your typical broking environment. The team operates from a vibrant, modern office with an open-plan layout that encourages collaboration across departments.

The Opportunity:

You’ll be joining a specialist team handling commercial, haulage, and agricultural claims across a diverse portfolio of clients – from local SMEs to larger corporates. The business has a strong reputation within these sectors and continues to grow its footprint across the regional market. This is a hands-on, client-facing role where you’ll work across the full claims lifecycle, including:

• Managing claims from first notification through to settlement.
• Liaising directly with clients, insurers, loss adjusters, and third parties.
• Investigating policy liability and advising clients throughout the process.
• Supporting commercial and agricultural clients with complex, multi-line claims.
• Servicing, chasing, and progressing claims efficiently while delivering a first-class customer experience.
• Potential for client site visits to assist with FNOL and claims strategy.

 
What We’re Looking For:

We’re looking for someone with solid experience handling commercial insurance claims, ideally with exposure to haulage, fleet, property, or agricultural risks. Candidates from either a claims broking or insurer background will be considered, provided you have relevant commercial claims experience. You should be a confident communicator who can build strong relationships and be proactive, detail-oriented, and capable of managing your own caseload. A background working directly with insurers, brokers, and clients is highly desirable.

You’ll benefit from working in a truly collaborative and modern environment and have the chance to be part of a growing regional success story with strong national ambitions.
 
What’s on Offer:

In return, you’ll receive a competitive salary, a bonus scheme, and a comprehensive benefits package, including:

• Hybrid working (3 days in office, 2 from home).
• Clear progression routes and professional development support.
• A vibrant, social team culture with regular incentives and recognition.

 
To learn more about the role and overall package, apply today or get in touch.

Email: Alexander.ballantine@ipsgroup.co.uk
Phone: 0161 416 6203 / 07967 701036

We’re working with a highly respected independent broker who is looking to add an Insurance Account Handler to their growing commercial team. You’ll be supporting an Account Executive—who will visit your office once a week – working closely together to deliver excellent service to a portfolio of commercial clients.
You can be based from Warwick, Solihull, Leicester, Northampton, or Stoke-on-Trent, with hybrid or flexible working options available depending on your level of experience.

They’re ideally looking for Account Handlers with at least 2 years of commercial insurance experience. You’ll need to have manual broking experience, and while experience using Acturis is desirable, it’s not essential. Ideally, you’ll have cross-class commercial experience, but if you’ve worked on commercial combined risks alongside other commercial products, that will certainly be considered.

In this role, you’ll handle day-to-day client servicing, assist with renewals, support new business activity, and act as the first point of contact for client queries. It’s a collaborative, client-focused role where communication and attention to detail are key.

Skills required: commercial broking knowledge, manual broking experience, client servicing, attention to detail, team player, confident communicator, organised, adaptable.

In return, you’ll receive a competitive salary and bonus scheme, 26 days holiday plus bank holidays, funded CII qualifications, pension scheme, wellbeing support, volunteering days and more.

Interested? Get in touch or apply today to find out more.

A well-regarded insurance broker is looking to hire a Real Estate Account Handler to join their specialist team in Birmingham. The business supports clients across the property lifecycle, from acquisition and development through to asset management and protection, offering tailored insurance solutions.

This role involves handling renewals, mid-term adjustments, and insurer submissions across complex property portfolios. You’ll work closely with senior colleagues and insurers, gaining exposure to specialist areas such as legal indemnity, latent defects, and environmental impairment insurance.

Applicants with experience in real estate or property owners’ insurance are encouraged to apply, and those with a background in commercial property insurance who are looking to specialise in this sector will also be considered. Strong communication skills, attention to detail, and the ability to manage technical information are key.

This is a great opportunity to join a growing and specialist team with real potential for development and progression.

We’re working with a highly respected independent broker who is looking to add an Insurance Account Handler to their growing commercial team. You’ll be supporting an Account Executive—who will visit your office once a week – working closely together to deliver excellent service to a portfolio of commercial clients.
You can be based from Warwick, Solihull, Leicester, Northampton, or Stoke-on-Trent, with hybrid or flexible working options available depending on your level of experience.

They’re ideally looking for Account Handlers with at least 2 years of commercial insurance experience. You’ll need to have manual broking experience, and while experience using Acturis is desirable, it’s not essential. Ideally, you’ll have cross-class commercial experience, but if you’ve worked on commercial combined risks alongside other commercial products, that will certainly be considered.

In this role, you’ll handle day-to-day client servicing, assist with renewals, support new business activity, and act as the first point of contact for client queries. It’s a collaborative, client-focused role where communication and attention to detail are key.

Skills required: commercial broking knowledge, manual broking experience, client servicing, attention to detail, team player, confident communicator, organised, adaptable.

In return, you’ll receive a competitive salary and bonus scheme, 26 days holiday plus bank holidays, funded CII qualifications, pension scheme, wellbeing support, volunteering days and more.

Interested? Get in touch or apply today to find out more.