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Third-Party Intervention Handler
Third-Party Intervention (TPI) Handler / Specialist
Location: Manchester City Centre – Hybrd Working (2 Days WFH)
Salary: Up to £32,000 + 10% Discretionary Bonus
Working Hours: 40 hours per week
IPS Group is working with a fast-growing InsurTech that is continuing to expand its UK claims operation. Due to ongoing growth, they’re looking to appoint a Motor Claims Intervention Handler to join their newly established claims team in Manchester.
The Role:
You’ll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you’ll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You’ll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.
About You:
You’ll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You’ll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.
You’ll also have:
- A good understanding of motor liability and claims handling principles
- Knowledge of credit hire and cost mitigation
- Strong communication and negotiation skills
- The ability to work effectively in a fast-paced environment
- A proactive and customer-focused approach
Working Model:
Roles are based in our Manchester office. During the probation period, you will be required to work from the office 4 days per week. Upon successful completion of probation, this will move to 3 days in the office and 2 days working remotely.
We believe flexibility goes hand in hand with performance. If at any point things aren’t going as expected, your manager may ask you to spend additional time in the office on a temporary basis to provide closer support and help you get back on track. Any changes will always be discussed with you beforehand.
The team currently operates a shift pattern between 8:30am to 8:00pm. As the department continues to grow, there may be a requirement to extend operating hours further, with weekend working also expected to form part of the rota.
What’s in it for You?
With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you’ll be well rewarded for your contribution, alongside a range of additional benefits.
This is a fantastic opportunity to join a growing InsurTech business at an exciting stage of its development, offering genuine opportunities for future progression as the claims operation continues to expand.
If you’re interested in finding out more, please get in touch.
Alexander.Ballantine@ipsgroup.co.uk
0121 392 9061 / 07967 701036
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