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Casualty Desktop Adjuster
Casualty Desk Adjuster
Home Based
Salary up to £40,000 DOE
IPS Are currently recruiting for a well-established UK loss adjusting business that is looking to appoint an experienced Casualty Desk Adjuster to join their expanding team. The organisation has built a strong reputation for delivering high quality claims handling across domestic and commercial losses, with specialist expertise across liability, property and complex claims.
This role offers the opportunity to manage a varied portfolio of casualty and liability claims within a home-based environment, working closely with insurers and key stakeholders to investigate, assess liability and negotiate settlements.
You will handle claims on both a cradle to grave and investigate and report basis, typically dealing with Employers’ Liability, Public Liability, Contractors All Risks, Third Party Property Damage and recovery matters. Claims will range from fast track through to multi-track matters, with values typically up to £75,000.
Key Responsibilities
- Manage a diverse caseload of casualty and liability claims from first notification through to settlement
- Undertake detailed desk-based investigations into Employers’ Liability, Public Liability, Contractors All Risks and Third Party Property Damage claims
- Assess policy coverage and apply policy wording accurately to determine indemnity position
- Review liability evidence, witness statements, reports and documentation to determine the correct outcome
- Evaluate quantum evidence and provide recommendations on appropriate settlement levels
- Handle claims on both a cradle to grave and investigate and report only basis
- Liaise with insurers, policyholders, solicitors, witnesses and other experts throughout the lifecycle of a claim
- Produce clear, concise and technical reports for insurers outlining investigation findings, liability position and settlement recommendations
- Negotiate settlement of claims within delegated authority limits
- Maintain control of indemnity spend and ensure claims are progressed efficiently
- Ensure all work is delivered in line with agreed service level agreements and internal quality standards
- Keep up to date with relevant case law and legal developments impacting liability claims
- Provide technical advice and support to stakeholders where required
- Assist with maintaining and developing relationships with insurer clients
About You
- Previous experience handling casualty or liability claims within a loss adjusting practice, insurer or TPA environment
- Experience managing claims from cradle to grave
- Good understanding of Employers’ Liability, Public Liability and Third Party claims
- Strong investigative and analytical skills with the ability to reach clear liability decisions
- Ability to interpret policy wordings and apply coverage accurately
- Confident communicator with strong written report writing skills
- Well organised with the ability to manage a varied caseload effectively
- Professional qualifications such as Cert CII or Cert CILA would be advantageous
Package
- Salary up to £40,000 depending on experience
- Fully home based role
- Discretionary bonus
- 25 days holiday plus bank holidays, increasing with service
- Additional birthday leave
- Private healthcare
- Employer pension contributions
- Death in service benefit
- Enhanced family leave and sick pay
- Cycle to work scheme
- Access to 24/7 GP services
If you are an experienced liability claims professional looking to join a respected and growing loss adjusting organisation, I’d be happy to discuss the role with you in more detail.
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