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IT Support Analyst
We are working with a leading global organisation within the financial services sector that is seeking an IT Analyst to join its international IT Support team in Cologne.
This is an excellent opportunity for an experienced IT support professional looking to work within a highly professional, enterprise-scale environment supporting users across multiple international locations.
As an IT Analyst, you will provide 1st and 2nd line technical support to end users, ensuring incidents and service requests are resolved efficiently and professionally. You will support a range of technologies including Microsoft 365, Azure, Active Directory, Windows 10/11, and enterprise applications.
Working closely with both local and global teams, you will play a key role in maintaining excellent service levels while delivering a high-quality user experience.
Key Responsibilities
- Provide technical support via phone, email, ticketing systems, remote support, and desk-side assistance
- Troubleshoot hardware, software, application, and user access issues
- Administer user accounts, permissions, and access through Active Directory and Azure environments
- Manage and update incidents, requests, and documentation within the IT Service Management platform
- Escalate complex issues where appropriate and liaise with third-party vendors
- Assist with hardware deployment, workstation builds, laptop installations, and asset management
- Support office moves, equipment installations, and technology upgrades
- Deliver excellent customer service to users at all levels of the business, including senior stakeholders
- Maintain accurate documentation and technical records
Required Skills & Experien
- Fluent German and English (written and spoken)
- 3-5 years’ experience in a Service Desk, Desktop Support, or IT Support Analyst role
- Strong knowledge of Windows 10 & Windows 11
- Experience supporting Microsoft 365 environments
- Azure Active Directory administration experience
- Knowledge of TCP/IP networking fundamentals
- Experience with ticketing systems and incident management
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Ability to support both local and international users
If you or someone you know looks a good fit for this role please apply or email me directly – lorenzo.pignone@ipsgroup.co.uk
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