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Conduct Manager – Insurance
Conduct Manager-Insurance
London/Hybrid
A leading London Market insurance business is looking to appoint a Conduct Manager to play a key role in the development and oversight of its conduct risk framework.
Working as a subject matter expert within the Compliance function, you will provide advisory support across a range of conduct topics including Consumer Duty, product governance, complaints handling and customer outcomes, while partnering closely with stakeholders across the business.
Key Duties
- Provide clear, commercially focused advice on conduct risk
- Support first-line teams in implementing effective controls aligned with Consumer Duty
- Lead compliance reviews of new and existing products
- Review customer communications and financial promotions
- Conduct regulatory gap analysis
- Perform complaints trend and root cause analysis to identify emerging conduct risks
- Maintain and enhance conduct risk frameworks, policies and procedure
- Prepare conduct-related reporting for senior management, committees and Board forums
- Support development of conduct MI, KPIs and KRIs
- Support the delivery of conduct risk training and awareness programmes
- Help promote a strong customer-focused compliance culture across the organisation
- Provide guidance and support to junior team members where required
Experience Required
- Significant second-line compliance experience within the London insurance market
- Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP
- Experience implementing conduct risk frameworks and controls
- Excellent stakeholder management, analytical and communication skills
- Ability to operate independently within a fast-paced, regulated environment
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