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Conduct Risk Analyst – Lloyds Market
Conduct Risk Analyst
This role supports the Compliance function with a primary focus on Conduct Risk . The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements.
Key Duties
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty MI
- Carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards.
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products.
- Deliver and support conduct and complaints-related training to the business.
- Provide general compliance support and advice as required.
Required Experience
- Minimum 1 years’ experience in a Compliance role, with exposure Complaints.
- Practical experience handling and managing complaints.
- Experience within the London Market insurance environment.
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