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Senior Casualty Adjuster
Senior Claims Adjuster – Casualty
London | Hybrid – 3 days in the office
Salary: £65,000 – £80,000
This is a senior technical casualty role for an adjuster who understands that claims decisions directly affect profitability, broker relationships and underwriting appetite. The role sits firmly in the London and Lloyd’s market and carries real autonomy and responsibility.
You will have full ownership of a portfolio of casualty claims, including high-value, complex and potentially contentious matters. This includes early coverage analysis, liability assessment, strategy setting, reserving, negotiation and settlement. You will be expected to make robust, defensible decisions within delegated authority and to clearly articulate and stand by your position when challenged.
The role involves close collaboration with underwriting, particularly around policy intent, wording interpretation, claims trends and emerging risk. You will contribute to commercially informed discussions that influence account performance and future underwriting decisions, not simply process claims in isolation.
You will also provide technical oversight and guidance on complex files within the wider team. This includes acting as a point of escalation, setting technical standards and supporting the development of less experienced adjusters. While this is not a people management role, seniority and leadership by example are expected.
Strong broker and client engagement is a key part of the role. You will manage nominated relationships, handle escalations when required, and represent the claims function with credibility and authority.
A solid understanding of market practice, delegated authority, conduct risk and financial crime requirements is essential. You must be comfortable operating with limited supervision and working in an environment where judgement, commercial awareness and technical strength are critical.
This role suits someone who wants exposure to complex casualty work, visibility within the business and the ability to genuinely influence outcomes, rather than simply follow process.
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