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    Our client; an established Underwriting Business is looking for a Service Desk Analyst to become part of the customer focused Service Desk Team on a 6 month contract. Your duties will include taking ownership of all incidents and requests, troubleshooting and resolving these issues as well as liaising with business users to confirm the successful resolution of them.

    You will have operational IT experience in a service desk environment, be ITIL foundation qualified and have a strong understanding of the below:

    • Windows 2003 Active Directory
    • XenApp Citrix environment
    • Troubleshooting of VOIP technologies, unity voicemail systems, Cisco call manager
    • Using call logging systems, such as Frontrange/HEAT
    • BES/MobileIron support

    Candidates from an Insurance Background would be preferred but from Financial Services will also be considered.

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    Job manager